Introduction:
Tenant engagement is crucial for housing associations and property management companies. Effective communication ensures tenant wellbeing and satisfaction, impacting the overall success of the organisation. Radius Connect 24 faced significant challenges in managing daily wellbeing checks for their most vulnerable tenants. By implementing Yokeru’s automated communication platform, they revolutionised their tenant engagement strategy, increasing efficiency and capacity.
The Challenge:
Radius Connect 24 needed to ensure the wellbeing of their tenants, particularly the most vulnerable. They faced several challenges:
• Time-Consuming Tasks: Daily wellbeing checks took staff up to an hour every day.
• Capacity Constraints: Limited capacity hindered proactive engagement with all tenants needing attention.
• Manual Processes: The repetitive nature of wellbeing checks strained resources and affected efficiency.
The Solution:
Radius Connect 24 turned to Yokeru to automate their tenant wellbeing calls. With Yokeru’s platform, an operator can make up to 1,000 calls per minute, scheduling them effortlessly. Tenants receive automated calls to confirm their wellbeing, and Yokeru immediately notifies scheme managers and the monitoring centre if a tenant needs help or does not respond. The on-site team manages these calls through their web browsers or mobile apps, ensuring prompt assistance.
Outcomes:
The results were transformative:
• Expanded Capacity: Proactive engagement capacity increased by 18 times, allowing Radius Connect 24 to support more tenants effectively.
• Increased Efficiency: Staff time for wellbeing checks was significantly reduced, allowing them to focus on more critical tasks.
• Enhanced Independence: 67% of calls were made to mobile phones, enabling tenants to confirm their wellbeing even when away from home.
• Higher Tenant Satisfaction: 94% of tenants confirmed they were okay on daily Yokeru calls.
• Scalable Solution: The limitless proactive calling capacity benefited housing associations across Ireland, ensuring consistent support for tenants.
Testimonial:
“Radius Connect 24 is uniquely able to support service users at scale using Yokeru. Our close partnership means that if a resident needs help, Yokeru identifies them, and we follow up shortly thereafter. This market-first technology is changing the delivery of support from reactive to proactive, and we’re excited to work together as we scale this across Ireland.” – Kevin McSorely, Radius Connect 24
Conclusion:
Radius Connect 24’s success with Yokeru highlights the transformative impact of automating tenant engagement tasks. By leveraging Yokeru’s powerful platform, housing associations and property management companies can enhance operational efficiency, increase tenant satisfaction, and ensure timely support. If you’re ready to revolutionise your tenant engagement strategy, Yokeru offers the solution you need.
Call to Action:
Ready to transform your tenant engagement? Contact us today to learn how Yokeru can help you automate repetitive tasks and enhance your operational efficiency.
