Efficient tenant engagement is vital for housing associations to ensure the safety and satisfaction of their residents. Radius Housing faced significant challenges in conducting daily wellbeing checks for their tenants. By implementing Yokeru’s automated communication platform, Radius Housing significantly enhanced their operational efficiency and tenant satisfaction.
The Challenge:
Radius Housing needed to ensure the wellbeing of tenants at Dean Crooks Fold, a sheltered living scheme. They faced several challenges:
• Manual Wellbeing Calls: Scheme Coordinator Alison McClean spent considerable time daily making manual calls.
• Inconsistent Call Times: Tenants often waited until late morning for their calls, causing inconvenience.
• Staffing Gaps: When the coordinator was unavailable, tenants were not being checked in and their safety was not confirmed.
The Solution:
Radius Housing adopted Yokeru, an automated AI chatbot that calls tenants on their landlines or mobile phones. This system allowed tenants to confirm their wellbeing even when they were out. The setup was quick and user-friendly, taking just a few minutes to configure.
The results were remarkable:
• Increased Efficiency: Staff time spent on wellbeing checks was significantly reduced, allowing more focus on critical tasks.
• Higher Tenant Satisfaction: Tenants no longer had to wait for their calls, leading to a smoother daily routine.
• Enhanced Independence: 67% of calls were made to mobile phones, enabling tenants to confirm their wellbeing while away from home.
• Reliable Record-Keeping: The platform maintained a detailed record of all calls, ensuring transparency and accountability.
• Seamless Scaling: The system allowed managers to oversee multiple schemes efficiently and ensured continuity even during staff absences.
Testimonial:
“Yokeru has revolutionised our daily operations. The automated calls ensure that our tenants are checked on reliably, and the system’s ease of use means even those of us who are not tech-savvy can manage it effortlessly. It has saved us time and provided peace of mind for both staff and tenants.” – Alison McClean, Scheme Coordinator at Dean Crooks Fold
Radius Housing’s success with Yokeru highlights the transformative impact of automating tenant wellbeing checks. By leveraging Yokeru’s powerful platform, housing associations can enhance operational efficiency, increase tenant satisfaction, and ensure timely support.
Ready to transform your tenant engagement? Contact us today to learn how Yokeru can help you automate repetitive tasks and enhance your operational efficiency.
