In today’s fast-paced telecare environment, organisations like Careium previously found themselves stretched between managing routine tasks and providing high-quality care. With thousands of service users relying on consistent check-ins and reminders, the pressure on staff to keep up with contracted manual calls, follow-ups, and equipment tests can be challenging.
Enter Yokeru. Our AI-driven automation platform is designed to streamline these tasks, freeing up staff to focus on the more critical, human aspects of care. In late 2022 Careium embraced and continues to utilise Yokeru for a variety of essential tasks, and the impact on their efficiency and quality of service has been nothing short of transformative.
1. Streamlining Routine Check-ins and Well-being Calls
One of the most critical tasks Careium manages is ensuring the well-being of service users through regular check-ins. Yokeru automates well-being calls, providing users with a proactive service that checks in on their health and safety.
By replacing manual calls with automated ones, Careium’s team is able to focus on more urgent care needs while ensuring that no user goes unchecked. Automation ensures that every service user receives consistent, reliable follow-ups, creating peace of mind for both Careium’s staff and their clients.
2. Simplifying Medication Reminders and Alarm Tests
For many service users, daily medication is a necessity. Missing doses can lead to serious complications, and ensuring that each person receives timely reminders used to require significant effort from Careium’s team. Now, Yokeru handles medication reminders automatically, ensuring that users are prompted to take their medication without any additional manual workload.
Similarly, regular alarm tests are crucial to ensure that users’ emergency devices are functioning correctly. With Yokeru, Careium has automated these tests, ensuring that alarms are always ready when they’re needed, without burdening staff with time-consuming manual follow-ups.
3. Enhancing Post-installation and Equipment Check-ins
After installing equipment, follow-ups are crucial to ensure everything is functioning correctly. Yokeru automates post-install check-in surveys, giving Careium the ability to reach out to users and confirm that their equipment is working as expected. If an issue is detected, it can be flagged and resolved quickly, helping prevent potential emergencies down the line.
Yokeru also supports Careium in managing full equipment follow-up calls, ensuring that any repairs, updates, or routine checks are handled efficiently. These follow-ups are vital in maintaining service standards, particularly with older or more vulnerable users.
4. Managing Frequent Callers and Conducting Satisfaction Surveys
Some service users require more frequent contact than others. Yokeru’s automation enables Careium to easily manage frequent callers, ensuring these users are checked on regularly without overwhelming the team. By automating these calls, Careium can better allocate staff resources to focus on the most urgent cases.
In addition, Yokeru helps Careium monitor and improve their service delivery through CSAT (Customer Satisfaction) surveys. These automated surveys provide valuable feedback on the quality of Careium’s services, helping them make informed decisions on how to enhance and grow their care offerings.
5. Why Yokeru’s Automation is Essential for Careium’s Operations
By automating a range of tasks—well-being calls, medication reminders, alarm tests, equipment follow-ups, and more—Yokeru allows Careium to operate more efficiently while still delivering high-quality care. As Gary Clark, Careium’s Technical Director noted, “Yokeru has been transformational for our daily operations. It allowed us to replace 60% of those calls with automation, giving us the ability to focus on people who need a physical well-being check or a medication reminder.”
The time savings are immense: up to 75% of a full-time staff member’s time has been freed up through automation, enabling Careium to redeploy resources where they are needed most. As Clive Tong, Customer Service Advisor, shared, “The time factor is night and day, which I thought it would be, but not to the extent it has been... Now that option is there to help elsewhere if needed.”
Yokeru’s AI-driven system integrates seamlessly with Careium’s existing workflows, ensuring that each task is handled efficiently without disrupting day-to-day operations. From routine calls to life-critical reminders, Yokeru is helping Careium ensure their users stay safe, healthy, and satisfied.
Careium’s experience with Yokeru shows how automation can drastically improve efficiency and care quality. Want to learn more about how we’ve helped Careium and other organisations? Check out our latest case study here, including insights into how we automated their workflows, saved time, and improved service delivery.
If you're interested in learning more about how Careium has successfully integrated Yokeru into their operations and the transformative impact it has had on their service delivery, contact Careium at uk.sales@careium.com. They're more than happy to discuss their experience and provide insights that could potentially benefit your organisation too.
