As the co-founder of Yokeru, one of the things that truly drives me is the peace of mind we can offer—not just to the service users themselves but to their families as well. The worry that comes with knowing a loved one is vulnerable, especially as they age, is something many of us are all too familiar with. In our previous blogs, I shared the personal story that inspired Yokeru’s creation and discussed the high cost of reactive care. Today, I want to show you how we’re ensuring that your loved ones are cared for in a way that truly reassures both them and their families.
Designing Proactive Care
This brings me to a crucial point: proactive care versus reactive care. I’ve touched on this in our blog The Cost of Waiting, but it’s worth repeating—too many systems still rely on reactive care, where help only comes after something has already gone wrong. It’s frustrating and outdated. Yokeru flips this approach on its head. Our system is designed to identify issues before they escalate by automating proactive calls to service users. This ensures they’re regularly checked on, and if something seems off, our system immediately escalates the issue, allowing us to intervene before it becomes critical.
For families, this proactive approach is a game-changer. Not only do they know that action will be taken if something goes wrong, but they also have double the reassurance because our system is designed to prevent incidents and escalations every day. It’s comforting for families to know that even if their loved one isn’t feeling well and may not call for help, we’re there to check in and offer support, often catching issues early because operators are following up proactively.
How Yokeru’s Automated Calls Work
To give you a clearer picture, here’s how Yokeru’s well-being check-in calls work:
- Customisable Communication: We understand that a personal touch makes a big difference. That’s why users can hear personalised or pre-set messages when they answer the calls. It ensures they feel seen, cared for, and not just like another name on a list.
- Automated Calls: Our system makes automated calls to check on the well-being of service users. These calls are scheduled at regular intervals, ensuring that no one is left unattended.
- Notification System: If a call is missed, our system doesn’t just stop there. It will attempt to call again after a 10-minute interval, up to three times. If all attempts are missed, notifications are sent via email, SMS, and platform alerts to ensure the situation is addressed promptly.
- Escalation Process: If necessary, our system can escalate the situation to telecare services for further action. This means that if a user indicates they need assistance or fails to respond to the calls, we can immediately notify the appropriate authorities or family members to ensure help is on the way.
An example of a typical well-being call script might sound like this:
"Good morning, this is a call from [Organisation or person's name]. We're calling to check in on you and see how you're doing today. Please press 1 if you're doing well, or press 2 if you need assistance. Thank you, and have a great day!"
These features ensure that service users receive consistent and reliable care, enhancing their safety and well-being while also keeping their families informed and reassured.
Transparency and Reassurance
We know that peace of mind for families comes from being informed and connected. That’s why we offer the Family App. Available through telecare or housing providers, or directly from our website, this app ensures that up to five family members can be alerted if there’s no response from the service user. This isn’t just about convenience; it’s about building trust and providing families with the reassurance that their loved ones are being cared for proactively. The app allows families to be part of the support system from a distance, offering them peace of mind.
Continuous Improvement for Families' Peace of Mind
What sets Yokeru apart is our ongoing commitment to improvement. We don’t just set up the system and walk away. We regularly gather feedback from service users, their families, and the organisations we work with to refine and enhance our services. This ensures we’re always meeting the needs of those who rely on us. Our commitment to peace of mind isn’t just a one-time promise; it’s an ongoing dedication. We’re here to ensure that your loved ones are looked after, that you’re kept informed, and that everyone involved feels secure in the knowledge that the best possible care is being provided. I’ve shared how Yokeru is dedicated to providing peace of mind for both service users and their families, from our proactive care approach to the transparency offered through the Family App and our commitment to continuous improvement, every step we take is about ensuring that your loved ones feel secure and well-cared for.
I now invite you to see how Yokeru can work for you and your family. Try out our AI bot and experience first-hand how it’s improving the telecare industry. Together, we can ensure that your loved ones receive the support they need and the peace of mind you deserve.
Click Here to subscribe to my Newsletter
