The Challenge:
Identifying and addressing the needs of vulnerable residents is essential for Hammersmith & Fulham Council. With over 9,000 individuals requiring regular check-ins, the council needed a scalable solution to identify unmet needs, social isolation, and loneliness within the community.
The AI-Driven Solution:
Hammersmith & Fulham Council adopted Yokeru’s AI call platform, which uses advanced human-like synthetic voices to make regular direct contact with residents. The platform shares information about council services and asks a series of questions that residents can answer via their phone’s touchpad or by speaking.
The Outcomes:
Since implementing Yokeru, the council has been able to identify nearly 1,000 households with unmet needs, ensuring timely assistance. This AI-driven approach has made it possible to monitor all 9,000 households efficiently. Every hour of Yokeru’s AI calls saves 225 hours (32 working days) of traditional call centre time.
In Hammersmith & Fulham Council’s Words:
“Yokeru’s AI technology has revolutionised our ability to communicate with residents, allowing us to quickly identify and address specific needs. This approach ensures that our community is well-supported and that no one slips through the cracks.”
The Origin of Yokeru:
Hammersmith & Fulham Council was Yokeru’s first customer over four and a half years ago. Their early adoption of AI technology set the stage for how local governments can use innovative solutions to enhance community support and responsiveness.
