Case Studies

"At TEC Cymru, we’re proud to have played a role in facilitating these conversations, connecting suppliers like Yokeru with Cardiff." - Aaron Edwards, National Programme Manager, TEC Cymru, NHS Wales Executive

 "Yokeru’s solution is a game-changer for any organisation facing call handling platform transitions or needing to manage high volumes of user communications efficiently." - Michelle Orfanoudakis, Implementation and Delivery Manager, Customer and Digital Services

 "This has basically given me three-quarters of a staff member back to do other things." - Caroline Kemp, Customer Service Operations Lead

 "I can confidently say that Yokeru has revolutionised our operations. It has empowered us to deliver calls at an unprecedented scale" - Gary Clark, Technical Director

“It’s just more efficient, and it lets us help out other teams. That’s huge.” - Sarah Dusconi, Senior M&E Manager

"Any call team with strict KPIs would find Yokeru incredibly beneficial."- Jo Shenton, Manager, Monitoring Response Centre

 "£105,000 estimated recovery

achieved through automated calls, assuming an average debt of £500 per tenant."

 “You could apply Yokeru calls to endless industries and businesses—anywhere you have to make lots of phone calls and say the same thing repeatedly.” - Kerri Robinson, Head of Operations

 "Working with Yokeru we have seen real progress in how we obtain dynamic feedback from service users, which will enable us to enhance our service offerings. " - Gill Atkey, Monitoring Services Director

 “Yokeru’s AI Calls have made a great difference in how we communicate with residents" – Cllr Heather Acton, Westminster City Council Cabinet Member for Communities and Regeneration 

 "Yokeru is helping commissioners bridge the gap between health and social care to address unmet needs at a time of national crisis"- Dr Austen El-Osta, director of the Self-Care Academic Research Unit and manager at Imperial College Department of Primary Care and Public Health

 “Honestly, I cannot fault the product or the potential that it has in the telecare field!” – Barry, Technology Development Lead, Progress Lifeline

"This market-first technology is changing the delivery of support from reactive to proactive, and we’re excited to work together as we scale this across Ireland.” - Kevin McSorely, Head of Radius Connect 24

“Yokeru has revolutionised our daily operations. It has saved us time and provided peace of mind for both staff and tenants.” - Alison McClean, Scheme Coordinator at Dean Crooks Fold

 “If I had to describe them in one word? "Reassurance"” - Tenant using Yokeru